iOS Application Refunds
All purchases made via the Kiwinote iOS app are subject to Apple's refund policies.
Kiwinote does not handle these refunds directly.
To request a refund, please use Apple’s official Report a Problem tool.
Apple evaluates refund requests based on their own guidelines and policies.
Important:
Refunds through Apple are not guaranteed.
All refund decisions are made solely by Apple.
Kiwinote cannot influence or expedite Apple's refund process.
Web Application Refunds
For further details, please refer to our complete Web App Terms and Conditions.
Due to the digital nature of our web products, refunds are generally not available once a purchase is confirmed. However, refunds may be considered under specific circumstances:
Technical issues preventing access to services, unresolved within a reasonable timeframe.
Duplicate or unauthorized transactions.
To request a refund for web app purchases, contact us at [email protected] providing:
Your Kiwinote account email
Issue description
Transaction date and amount
Requests are evaluated individually and must be submitted within 14 days of the transaction date.
Important:
Refund approvals for web app purchases are at Kiwinote's sole discretion.
Approved refunds typically process within 5-10 business days, depending on your bank.
For any questions or clarifications, please reach out to our support team at [email protected].